Refund policy

Refund policy

We want you to order the right part the first time. If you are unsure which base or screw fits your case, use Find Your Parts or contact us before you order.

Returns
Unopened items in their original, sealed packaging can be returned within 30 days of delivery. To start a return, email sales@korrparts.com with your order number and the items you want to return. We will reply with return instructions. Items sent back without first contacting us will not be accepted.

For hygiene and safety reasons, we cannot accept returns of items that have been opened, used, or removed from their original packaging, unless they arrived damaged or we sent the wrong item.

Wrong item or damaged on arrival
If we shipped the wrong item, or your order arrived damaged, contact us within 7 days of delivery. We will make it right at no cost to you.

Ordered the wrong part?
If you ordered the wrong channel, screw or pack size and the items are still unopened and sealed, contact us and we will help you exchange them under the return terms above.

Refunds
We will notify you once we have received and inspected your return. If it is approved, the refund goes to your original payment method. Your bank or card issuer may take additional time to post it. Original shipping charges are not refundable unless the return is due to our error.

Contact
sales@korrparts.com · 479-200-3083